Refund & Cancellation Policy

Last Updated: October 2026

At Regenerix, we aim to provide a professional and personalized experience across our physiotherapy, rehabilitation, regenerative care, longevity, strength and conditioning, and human performance services.

This Refund & Cancellation Policy explains how cancellations, rescheduling, and refunds are handled.

1. Appointment Cancellations

If you need to cancel or reschedule an appointment, we request that you inform the Regenerix team as early as possible.

Appointments cancelled with reasonable advance notice may be rescheduled based on availability.

2. Late Cancellations

Cancellations made at short notice or failure to attend a confirmed appointment may be subject to applicable cancellation charges.

Any applicable charge will be communicated to you at the time of booking or before the appointment.

3. Rescheduling

If you are unable to attend your scheduled appointment, you may contact us to request a different appointment time.

Rescheduling is subject to clinician and appointment availability.

4. Refunds for Services

Refund eligibility depends on the nature of the service purchased and whether the service has already been provided.

Once a consultation, assessment, therapy session, or other service has been completed, the amount paid for that service is generally non-refundable.

Where a refund is applicable, it will be assessed on a case-by-case basis in accordance with our policies and applicable law.

5. Treatment Packages

Where Regenerix offers treatment or service packages, the applicable package terms, validity period, cancellation conditions, and refund terms may be communicated separately at the time of purchase.

Unused sessions may be subject to specific package conditions.

6. Prepaid Services

For prepaid appointments or services, cancellation or refund requests should be made by contacting the Regenerix team.

Any eligible refund will be processed using the applicable payment method and within a reasonable processing period.

7. Services Already Delivered

Payments for services that have already been provided, including consultations, assessments, physiotherapy sessions, rehabilitation sessions, or other completed services, are generally not eligible for a refund.

8. Delays or Changes by Regenerix

In exceptional circumstances, Regenerix may need to reschedule or cancel an appointment due to clinician availability, operational requirements, emergencies, or other unforeseen circumstances.

Where this occurs, we will make reasonable efforts to offer an alternative appointment.

9. No Guarantee of Treatment Outcomes

Payment for a service does not guarantee a particular medical, rehabilitation, performance, or treatment outcome.

Individual results vary depending on several factors, including the individual’s condition, response to treatment, adherence to recommendations, and other personal circumstances.

10. How to Request a Cancellation or Refund

To request a cancellation, rescheduling, or refund, please contact us with your appointment or payment details:

Email: info@theregenerix.com
Phone: +91 78927 99973

Our team will review the request and provide the applicable next steps.

11. Policy Changes

Regenerix may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with an updated Last Updated date.

12. Contact Us

For questions regarding cancellations, rescheduling, or refunds, please contact:

Regenerix
Email: info@theregenerix.com
Phone: +91 78927 99973